Server

###1、 Website Description

This official website is only used for product display, corporate promotion, and customer inquiries. All orders, transactions, and after-sales services are subject to the formal purchase and sales contract signed by both parties offline, and are executed through offline channels such as email and WhatsApp.

###2、 Pre sales supporting services

1. Provide complete product parameters, drawings, material reports, and testing certificates;

2. Support sizing according to project requirements LOGO、 Customization of packaging, craftsmanship, etc;

3. Calculate the quotation, minimum order quantity, production cycle, packaging, and logistics plan.

###3、 Production and shipment tracking

1. Real photos/videos can be provided for verification during mass production;

2. Real time synchronization of completion inspection, packing, and shipping nodes;

3. Provide customs clearance documents such as bill of lading, packing list, commercial invoice, etc. after shipment;

4. Push the logistics tracking number as soon as possible and follow up on the latest developments in sea/air transportation.

###4、 Product Warranty Terms

1. Conduct a full inspection before leaving the factory. If any quality problems are caused by our production process during the warranty period as stipulated in the contract, we will provide free replacement parts, remote repair guidance, or negotiate compensation according to the contract;

2. Damage caused by human collision, improper installation and use, overload operation, normal wear and tear, force majeure, or unauthorized disassembly and modification is not covered by the warranty.

###5、 After sales problem handling

If there is an abnormality in the received goods, take clear photos and videos and send them to the liaison salesperson. The technical personnel will provide a troubleshooting plan within working days and provide remote guidance for complex problems.

###6、 Return and exchange agreement

All rules for returns, exchanges, repairs, and refunds shall be subject to the formal contract terms signed by both parties. If it is not a quality issue on our side, the produced and shipped goods cannot be returned or exchanged without reason; If a refund is required, international shipping fees, tariffs, and other fees shall be agreed upon in advance in the contract.

###7、 After sales contact information

Email: sales01@sylida.com

+086 15253833007

Working hours: Monday to Saturday Beijing time